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(NEW!) Fleece Hoodie

$14.00
$5.59 $14.00
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FAQ

We've compiled a comprehensive list of frequently asked questions to assist you in making the most of your shopping experience with us. If you have additional queries or require further assistance, please feel free to reach out to our dedicated customer support team.

 

General Questions:

1. What is Jack's Box?

  • Jack's Box is an online retail platform specializing in fun and helpful dog products that you can purchase directly through popular social media platforms.

2. How can I contact your customer support?

  • Our customer support team is available to assist you via www.jacksboxcontact@gmail.com

3. Are your products available for purchase only through social media?

  • No! We also offer a convenient online shopping experience through www.jacksbox.co/products for a seamless shopping journey. 

Order and Shopping:

4. How do I make a purchase?

  • To make a purchase, simply follow the product links or contact us directly through our social media profiles. Our team will guide you through the purchasing process.

5. What payment methods do you accept?

  • We accept various payment methods, including PayPal as well as standard mobile internet payment options.

Shipping and Delivery:

7. How long does shipping take?

  • Shipping times vary based on your location and the product you've ordered. You can find estimated delivery times in the product descriptions and during the checkout process.

8. Do you offer international shipping?

  • Yes, we offer international shipping to many countries. For specific details, please refer to our Shipping Policy.

Returns and Refunds:

9. What is your return policy?

  • Our return policy allows for returns within 30 days of delivery for eligible products. Please refer to our Return and Refund Policy for detailed information.

10. How do I initiate a return or request a refund? - To start a return or request a refund, please contact our customer support team via the Support page within 30 days of item delivery.

Account and Security:

11. Do I need an account to make a purchase? - While having an account is not mandatory, it can streamline your shopping experience and allow you to track your orders and save your preferences.

12. How do you protect my personal information? - We take data security and privacy seriously. For details on how we safeguard your information, please refer to our Privacy Policy.

13. What should I do if I encounter issues with my account or payment? - If you experience any issues with your account or payment, please contact our customer support for immediate assistance.

Promotions and Discounts:

14. Do you offer promotions or discounts? - Yes, we regularly offer promotions and discounts. To stay updated on our latest offers, consider subscribing to our newsletter or following our social media profiles.

15. How can I use a discount code? - During the checkout process, you can enter your discount code in the provided field, and the discount will be applied to your order.

Privacy Policy

 

This policy is designed to explain how we collect, use, and protect your personal information when you shop with us online. By using our services, you agree to the practices detailed in this policy.

 

1. Information We Collect

  • Personal Information: We collect essential details such as your name, email address, shipping and billing information, and contact details when you make a purchase or create an account.

  • Communications: Messages exchanged with our customer support team, including emails, live chat transcripts, or phone calls, may be logged.

  • User-Generated Content: Any content you submit, such as product reviews, may be recorded.

2. How We Use Your Information

  • Order Fulfillment: To process your orders and deliver the products and services you request.

  • Transaction Notifications: To provide updates regarding your orders and account.

  • Personalization: To tailor your shopping experience and offer relevant product recommendations.

  • Enhancement: To improve our website, products, and services.

  • Customer Support: To address your inquiries and provide assistance.

3. Information Sharing

We do not sell your personal information. However, your data may be shared with:

  • Service Providers: Trusted third-party service providers assist with functions like payment processing, order fulfillment, and shipping.

  • Legal Compliance: We may disclose information in accordance with applicable laws, legal requests, or to protect our rights, privacy, safety, or property.

4. Security

We prioritize the security of your personal information and employ standard administrative, technical, and physical safeguards to protect your data.

5. Privacy Settings

You can manage your personal information by accessing your account settings. Additionally, you can opt out of marketing communications or delete your account.

7. Changes to this Policy

This policy may undergo periodic updates. We will notify you of significant changes via email or by prominently posting a notice on our website.

8. Contact Us

For inquiries, concerns, or specific requests regarding your privacy, please contact us at www.jacksboxcontact@gmail.com

Refund Policy

We want to ensure your shopping experience is as smooth as possible. This Refund Policy explains our guidelines for returns and refunds. By making a purchase with us, you agree to the terms outlined here.

 

1. Eligibility for Refunds

  • We offer refunds under the following conditions:
    • You received a damaged or defective product.
    • You received the wrong product.
    • The product you received is significantly different from the product description on our website.
    • You are not satisfied with your purchase and request a return within the applicable return period.

2. Return Period

  • You have 30 days from the date of delivery to initiate a return or refund request for eligible products. After this period, we may not be able to process your request.

3. Return Process

  • To initiate a return, please contact our customer support team via jacksboxcontact@gmail.com.

  • Provide your order number and details about the reason for your return.

  • Our support team will provide instructions on returning the product.

4. Condition of Returned Products

  • Products must be returned in their original condition. This includes original packaging and all accessories that came with the product.

  • We reserve the right to deny a refund if the returned product is damaged due to improper handling, misuse, or missing components.

5. Refund Options

  • We offer the following refund options:
    • Full refund to your original payment method.
    • Store credit to be used for future purchases on our website.

6. Return Shipping Costs

  • If the return is due to a damaged or defective product, or if you received the wrong product, we will cover the return shipping costs.

  • If the return is due to a change of mind or any other reason, you are responsible for the return shipping costs.

7. Processing Time

  • Refunds will be processed within 30 business days of receiving the returned product.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at www.jacksboxcontact.com

Terms of Service

These Terms of Service outline the rules and conditions for using our online retail store. By accessing or using our website, you agree to these Terms. Please read this document carefully.

 

1. Use of Our Website

  • You must be at least 13 years old to use our services. If you are under 13, please do not use our website.

  • You agree not to use our website for any illegal or unauthorized purpose.

  • You may not reproduce, duplicate, copy, sell, or resell any part of our services without our express written permission.

2. Account Creation

  • To access certain features or make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account information.

  • You are responsible for all activities that occur under your account.

  • You agree to provide accurate and complete information when creating your account.

3. Ordering and Purchasing

  • When you place an order, you are making an offer to purchase the products in your cart.

  • We reserve the right to refuse or cancel orders at any time for reasons, including but not limited to product availability, errors in product descriptions, or price errors.

  • Pricing and availability are subject to change without notice.

4. Payment

  • We use secure payment processors to handle your payments. We do not store your payment information.

  • You agree to pay for all products you purchase through our website.

  • All prices are in the currency specified on our website.

5. Shipping and Returns

  • Shipping and delivery times are estimated and may vary.

  • Please refer to our Shipping and Returns Policy for detailed information on shipping costs, delivery times, and return procedures.

6. Intellectual Property

  • All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

  • You may not use our intellectual property without our written permission.

7. Disclaimer of Warranties

  • We provide our services "as is" and "as available." We do not guarantee that our website will be error-free or uninterrupted.

8. Limitation of Liability

  • In no event shall Aeliana be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

9. Termination

  • We may terminate or suspend your account and access to our website without prior notice for any reason, including breach of these Terms.

10. Changes to Terms

  • We may update these Terms from time to time. We will notify you of significant changes via email or by posting a notice on our website.